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Components of a Reliable Customer Satisfaction Program

One of the primary indicators of successful business performance is Customer Satisfaction Measurement.  Companies benefit from listening to their customers and taking notice of what they say about their strengths and weaknesses.  It is not enough to just hear what customers are saying.  Companies need to be able to understand the composition of their customer…

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$250 billion opportunity for US manufacturers

Did you know that Walmart is committed to purchasing an additional $250 billion dollars in products from US manufacturers by 2023? That’s a huge incentive for consumer products manufacturers that are investing in the United States. http://blog.walmart.com/us-manufacturing/20160616/walmarts-investment-in-us-manufacturing-explained If you’re a senior level executive at a company that is stepping up to help Walmart meet this…